Client information
Policies & Client Resources
Service terms, project policies, and client guidance, organized so any single policy can be linked directly from a proposal, questionnaire, contract, or invoice.
Service Policies
Terms that apply to publishing, creative, and desktop publishing projects.
General Service Policies
How LCM engages clients, what is included, and what is expected on both sides.
ReadPublishing Policies
Terms specific to book publishing and author service projects.
ReadGraphic Design Policies
Terms specific to graphic design projects.
ReadDesktop Publishing Policies
Terms specific to multi-page layout and document production work.
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Project Terms
How revisions, payments, cancellations, and refunds are handled.
Revision Policy
How many revision rounds are included and how additional rounds are handled.
ReadPayment Policy
Deposits, schedules, accepted methods, and late payment terms.
ReadCancellation Policy
What happens when a project is paused or cancelled.
ReadRefund Policy
When refunds apply to custom creative and publishing work.
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Working Together
Files, proofs, timing, communication, and content ownership.
File Submission Guidelines
How to send files so a project can begin without delay.
ReadProofing & Approval Policy
How proofs are issued, reviewed, and approved before production.
ReadTurnaround-Time Information
General production timeframes by project type.
ReadCommunication Policy
How and when LCM communicates during a project.
ReadCopyright & Client-Supplied Content Policy
Responsibility for text, images, fonts, and other supplied material.
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Notary
Notarial service terms and disclosures.
Site, Shop & Legal
Policies that already have their own pages.
Questions
About these policies
Resource Center
Guidance for before and during your project
Preparing a manuscript, getting design files ready, reviewing a proof, and submitting revisions — collected in the LCM Resource Center.