Return, Refund & Cancellation Policy

LCM Production & Publishing LLC (“LCM,” “we,” “us,” or “our”) sells physical merchandise and provides professional and custom services.

Because these offerings are different, return, refund, and cancellation rules depend on the type of transaction.

Many LCM physical products are produced on demand after an order is placed.

Except where required by applicable law or where a product listing expressly states otherwise, made-to-order, personalized, or custom merchandise is not eligible for return or exchange solely because:

• the customer changes their mind;
• the customer no longer wants the item;
• the customer selects the wrong size;
• the customer selects the wrong color; or
• the customer selects another incorrect product option.

If an item purchased directly from LCM arrives damaged, defective, materially misprinted, or incorrect, contact:

customerservice@lcmpp.com

within 30 calendar days of delivery.

Please provide:

• the order number;
• a description of the issue; and
• photographs showing the problem when reasonably requested.

LCM will review the claim and, when appropriate, may provide a replacement, reshipment, refund, or another reasonable resolution.

Products affected by a confirmed manufacturing defect, damage, material misprint, incorrect item, or other fulfillment error generally do not need to be physically returned unless LCM provides specific return instructions.

If LCM requires an authorized return because of an LCM or fulfillment-provider error, LCM will provide return instructions and will cover or reimburse reasonable authorized return-shipping costs.

If LCM voluntarily approves a return for another reason when no return right otherwise applies, responsibility for return shipping will be stated in the return authorization.

Customers should not send merchandise to LCM’s corporate mailing address unless specifically instructed to do so.

If an LCM-direct order has not arrived and appears to be lost in transit, contact customerservice@lcmpp.com within 30 calendar days after the estimated delivery date.

LCM will review available tracking and fulfillment information and work with the applicable provider to determine an appropriate resolution.

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned or must be reshipped because of an address error supplied by the customer, additional shipping charges may apply.

Contact LCM as quickly as possible if an address correction is needed. Changes cannot be guaranteed after production or shipment has begun.

Because made-to-order products may enter production shortly after purchase, cancellation or modification is not guaranteed after production or fulfillment begins.

Customers should contact customerservice@lcmpp.com as soon as possible after ordering if a cancellation or change is requested.

If cancellation is possible before production begins, LCM will process the cancellation and any applicable refund.

Nothing in this policy limits a refund, replacement, cancellation, or other customer right that cannot legally be waived.

If LCM cannot ship merchandise within an applicable promised shipment period, LCM will provide any notice, cancellation opportunity, consent-to-delay process, or refund required by applicable law.

Approved or legally required refunds will be initiated to the original payment method when practicable.

A financial institution or payment provider may require additional time to post the credit after LCM initiates it.

Publishing, graphic design, desktop publishing, photography, creative production, and other professional or custom services are governed by the applicable proposal, service agreement, publishing agreement, statement of work, and/or service-specific LCM policies.

Deposits, work already completed, committed third-party charges, printing or production expenses, facility reservations, travel expenses, specialized materials, and similar costs may be non-refundable when disclosed in the applicable agreement and permitted by law.

Cancellation and refund rights for professional services are determined under the agreement governing the particular project rather than the merchandise-return provisions above.

Products or books purchased directly from an independent retailer, marketplace, or distributor are generally subject to that seller's applicable transaction, return, and customer-service procedures.

LCM Production & Publishing LLC

Customer service, returns, and order questions:
customerservice@lcmpp.com

General inquiries:
info@lcmpp.com

Main Office:
469-409-3117